Refund policy

30-Day Returns & Exchanges
We want you to love what you ordered. If something isn't right, you have 30 days from the date of delivery to start a return, exchange, or store credit request — and we'll help you sort it out.

Eligibility
To be eligible, items must be unworn, unwashed, unaltered, and free of odor, deodorant marks, makeup, pet hair, and stains, with original tags attached. Light wrinkling or creasing from shipping is completely normal — we steam and inspect every item, so it's never a problem. Items returned worn, washed, altered, or used cannot be refunded; we'll return them to you at your cost, or donate them with your approval. We'll always email you photos and an explanation of the issue before making this call. If we don't hear back within 14 days, we'll assume you'd like the item donated. Because every piece is made to order specifically for you, returns can't go back into stock — which is why exchanges and store credit are always the fastest, fee-free option.

Your Options
When something isn't right, you can choose any of the following:
Exchange — swap for another size or style. Always free, and we cover shipping on your replacement.
Store credit — we'll issue credit worth 110% of the item price (a little extra for the trouble), with no fees.
Refund — back to your original payment method, minus a flat $8 return handling fee and return shipping. Choose an exchange or store credit instead and both are waived.

How to Start a Return
Head to our returns portal to start a return, exchange, or store credit request within 30 days of delivery. If you're unable to access the portal, email us at info@entrustedtohim.com with your order number and reason for return — we'll respond within 1–2 business days with instructions. Please don't ship anything back before starting a request through the portal or with us first; unrequested returns cannot be accepted. Once your item reaches us, please allow 3–5 business days for processing.

Return Shipping & Fees
For damaged, defective, or incorrect items, we send a prepaid label at no cost to you. For size exchanges and change-of-mind returns, you're responsible for return shipping — you can use your own label, or we can email you one and deduct its cost from your refund. The flat $8 return handling fee applies to refunds only; it's waived when you choose an exchange or store credit. Original shipping charges are not refundable, and if a partial return brings your order below the $80 free-shipping threshold, the original shipping cost is deducted from your refund.

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, email us at info@entrustedtohim.com within 7 days of delivery with a photo of the item and the packaging. We'll send a free replacement or a full refund — shipping covered both ways, with no handling fee. In most cases you won't need to send anything back.

Hats & Headwear
For hygiene reasons, hats, caps, and beanies can be exchanged or returned for store credit, but are not eligible for a cash refund on size or change-of-mind returns. Damaged, defective, or incorrect headwear is always fully refunded.

Order Changes & Cancellations
Production begins almost immediately, so we can only change or cancel an order within 1 hour of purchase. Email us right away at info@entrustedtohim.com with your order number and we'll do our best to catch it before it goes into production.

Undeliverable, Unclaimed, or Refused Packages
If a package is returned to us because of an incorrect or incomplete address, or because it went unclaimed or was refused, we'll refund the item value minus original shipping and the $8 handling fee, or re-ship it once a new shipping charge is paid. Please double-check your shipping address at checkout.

"Delivered" but Not Received
If tracking shows your order as delivered but you don't have it, contact us within 7 days of the delivery date. We'll help open an investigation with the carrier and make it right if the package can't be located.

Gifts
Gift recipients can exchange an item or receive store credit using the order number. Cash refunds are issued to the original purchaser.

Sets & Bundles
Bundle and set pricing depends on keeping all pieces together. If you return one item from a set, the remaining pieces are re-priced at their normal individual price and the difference is deducted from your refund.

Refund Timing
Once your return is received and inspected, we'll notify you within 2 business days. Approved refunds are processed to your original payment method within 5–7 business days. Bank processing times may vary. If more than 10 business days have passed since your refund was approved, contact us at info@entrustedtohim.com.

Final Sale
Items in our Sale or Clearance collection (shown at a marked-down price) and gift cards are final sale — they can't be returned, exchanged, or refunded. Using a promo code on a full-price item does not make it final sale; those orders follow the standard 30-day policy. We don't offer price adjustments on previous purchases.

Gift Cards
Gift card sales are final. Please double-check the value and recipient information before purchasing.

Before You File a Dispute
If something's wrong, please reach out to us first at info@entrustedtohim.com — we resolve nearly every issue within 2 business days. Opening a payment dispute before contacting us can actually delay your resolution.

Questions
We're here for you. Email us anytime at info@entrustedtohim.com and a real person will get back to you within 1–2 business days.